Approveit Terms of Service
Approveit Terms of Service
Approveit Terms of Service
Last updated: September 21, 2026
About our Terms of Service
About our Terms of Service
The following terms and conditions govern all access to and use of the Approveit Service, including all content, services, and products available at or through Approveit.
Approveit is owned and operated by Approveit, Inc., a Delaware corporation with its principal place of business at 455 Valencia Street, San Francisco, CA 94103, USA (“Approveit”, “we”, “our”, or “us”). The Approveit Service is offered subject to your acceptance of these terms and conditions (the “Terms”), together with our Data Processing Addendum at approveit.today/data-processing-addendum (each as updated in accordance with clause 11) and any order form (collectively, the “Agreement”). Our Privacy Policy at approveit.today/privacy-policy explains how we handle personal data for which we are the controller. It is provided for information and does not form part of the Agreement.
In this Agreement, “Paid Subscription” means a subscription to the Approveit Service for which fees are payable; “Free Service” means any tier of the Approveit Service made available at no charge, including trials and free plans; “order form” means a quote, order form, invoice or similar ordering document issued by us and accepted by you; and “Customer Data” has the meaning given in clause 8.
Please read the Agreement carefully before accessing or using the Approveit Service. By accessing or using any part of the Approveit Service, you agree to become bound by the terms and conditions of the Agreement. If you do not agree to all the terms and conditions of the Agreement, then you may not access or use the Approveit Service.
Description of Approveit Services
Description of Approveit Services
Approveit provides a Software as a Service (SaaS) platform to manage approval workflows. It streamlines the approval process by routing tasks based on predefined rules, organizing processes, monitoring the status of submitted approvals, and generating reports. It sends alerts and reminders to prevent delays and integrates with accounting systems, Google Calendar and various communication channels (Slack, Microsoft Teams, and email). The Approveit Service also includes the Approveit AI Assistant and the Approveit MCP server, which are governed by clauses 2.1 and 2.2.
Approveit may also, in the future, update current services and/or features or offer new services and/or features to the Approveit Service (including the release of new tools). Such updated or new features and/or services shall be subject to the terms and conditions of the Agreement.
We may add to, change or improve the Approveit Service at any time. We will not materially reduce the core functionality of the Approveit Service as made available to you at the start of your then-current subscription period. This does not apply to changes caused by a third-party service we do not control, including Slack, Microsoft Teams, Google and accounting systems, or to Beta Features (as defined in clause 19). If we discontinue the Approveit Service in its entirety we will give you at least 60 days’ written notice to the email address on your account, and the Agreement terminates at the end of that notice period. If we discontinue a material feature while continuing to provide the Approveit Service, we will give you at least 30 days’ written notice through the Approveit Service or by email. Fees already paid are non-refundable.
(a) What they are. The Approveit Service includes optional AI features: the Approveit AI Assistant (the “AI Assistant”) and the MCP Server described in clause 2.2 (together, “AI Features”). Where your plan includes it, the AI Assistant is available to your workspace unless it is disabled under clause 2.1(e). The AI Assistant is provided using a third-party AI model. When you or your users use it, you instruct us to transmit the relevant Customer Data to our AI model provider for the sole purpose of generating a response, on the terms set out in our Data Processing Addendum. Retention by our AI model provider is addressed in section 4.4 of our Data Processing Addendum. The MCP Server does not use our AI model provider. It makes Customer Data available to the AI Client you connect.
(b) Output is not advice and is not a decision. Text, summaries, drafts, analyses and answers produced by the AI Assistant (“Output”) are generated by a statistical model and may be inaccurate, incomplete or misleading, including where they appear confident. Output is provided for your evaluation. It is not financial, accounting, tax, legal or professional advice. You must not rely on Output as the sole basis for any approval, payment, disbursement or other decision, and you remain responsible for reviewing Output before acting on it. Approveit gives no warranty as to the accuracy, completeness or fitness for purpose of any Output, and the disclaimers in clause 13 and the limitations in clause 14 apply to Output in full.
(c) Ownership and non-uniqueness. As between you and Approveit, you own the Output generated from your Customer Data, and Approveit assigns to you any rights it may have in that Output. Because AI models generate responses statistically, Output is not unique. Similar or identical Output may be generated for other customers, and nothing in the Agreement gives you rights in Output generated for them.
(d) No model training. Approveit does not use Customer Data to train or fine-tune generative AI models, and our AI model provider is contractually prohibited from training its models on Customer Data transmitted through the Approveit Service. Certain analytics, session replay and error monitoring providers apply automated and machine-learning techniques to the data they receive in order to provide their services to us, as described in Exhibit 2A of our Data Processing Addendum. Our rights in Usage Data are set out in clause 8.
(e) Turning the AI Assistant off. A workspace administrator may request that the Approveit AI Assistant be disabled for its workspace by contacting us at support@approveit.today. We will action the request promptly and confirm in writing, after which we stop transmitting that workspace’s Customer Data to our AI model provider. Disabling the AI Assistant does not terminate MCP connections, which are revoked separately as described in clause 2.2(b).
(f) Change of provider. We may change our AI model provider. Where we do, we will give at least 30 days’ notice through Exhibit 2A of our Data Processing Addendum and to the email address on your account before the new provider begins processing Customer Data. If our AI model provider becomes unavailable, we may suspend the AI Assistant until it is restored or a replacement provider takes effect.
2.2 MCP Server and AI Clients
2.2 MCP Server and AI Clients
(a) Approveit makes available a server implementing the Model Context Protocol (the “MCP Server”) which allows a workspace administrator to connect the Approveit Service to a third-party AI application (an “AI Client”).
(b) You are solely responsible for deciding which AI Clients to connect, for the scope of the permissions you grant, for the security of the credentials and tokens issued for that connection, and for the acts and omissions of any AI Client you authorize and of its operator. A workspace administrator may revoke an MCP connection at any time, including by contacting us at support@approveit.today.
(c) An AI Client is a Third-party Site for the purposes of clause 10. Approveit does not control it, does not endorse it, and is not responsible for its availability, security, terms or privacy practices, for any output it generates, or for any processing of Customer Data after it has been transmitted to the AI Client at your instruction.
(d) You must not use the MCP Server to circumvent the access controls, permissions or usage limits of your subscription, or to extract Customer Data in bulk other than through the export features we provide.
(e) We may suspend, rate-limit or revoke any MCP connection immediately where we reasonably believe it presents a security risk, is causing degradation of the Approveit Service, or is being used in breach of the Agreement.
(f) Any action taken through an AI Client, including submitting, approving or rejecting a request, is executed under the Approveit user account that authorized the connection and is recorded in your audit trail. You are responsible for deciding whether an AI Client may take approval actions on your behalf, for the account under which it acts, and for ensuring that any decision producing a legal or similarly significant effect on an individual receives the human review required by clause 15.0 days’ written notice through the Approveit Service or by email. Fees already paid are non-refundable.
To use the Approveit Service, you must be 18 years of age or older. If you are using the Approveit Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” means that entity.
The Approveit Service is offered solely to businesses and other organizations for use in the course of their business or profession, and is not offered to consumers. By entering into the Agreement you represent that you are acting for purposes relating to your trade, business, craft or profession.
Approveit Account and Personal Data
Approveit Account and Personal Data
You can integrate Approveit into your Slack or Microsoft Teams workspace. By connecting your preferred communication channel, you authorize us to access and process the data made available to us through that integration, including personal data of the user accounts in that workspace, solely to provide the Approveit Service. Our processing of personal data on your behalf is governed by our Data Processing Addendum. Our Privacy Policy describes how we handle personal data for which we are the controller.
You are fully responsible for all activities that occur when using the Approveit Service and any other actions taken in connection with it, whether by yourself or other users. Approveit will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
To communicate with you about the Services, we use your contact information to send transactional and service messages by email and within Microsoft Teams and Slack, and marketing communications by email only. Transactional and service messages include confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts and administrative messages. Where required by applicable law we will obtain your consent before sending marketing communications. Where consent is not required, we may send marketing communications to your business contact details and you may opt out at any time using the unsubscribe link in any such message or by contacting support@approveit.today. Transactional, service and security messages are not subject to opt-out.
You can integrate Approveit into your Slack or Microsoft Teams workspace. By connecting your preferred communication channel, you authorize us to access and process the data made available to us through that integration, including personal data of the user accounts in that workspace, solely to provide the Approveit Service. Our processing of personal data on your behalf is governed by our Data Processing Addendum. Our Privacy Policy describes how we handle personal data for which we are the controller.
You are fully responsible for all activities that occur when using the Approveit Service and any other actions taken in connection with it, whether by yourself or other users. Approveit will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
To communicate with you about the Services, we use your contact information to send transactional and service messages by email and within Microsoft Teams and Slack, and marketing communications by email only. Transactional and service messages include confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts and administrative messages. Where required by applicable law we will obtain your consent before sending marketing communications. Where consent is not required, we may send marketing communications to your business contact details and you may opt out at any time using the unsubscribe link in any such message or by contacting support@approveit.today. Transactional, service and security messages are not subject to opt-out.
Our Data Processing Addendum forms part of the Agreement and governs our processing of personal data on your behalf, including processing by our AI model provider. We do not sell or share personal data processed on your behalf, as those terms are defined under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA). Our Privacy Policy describes how we handle personal data for which we are the controller and how individuals can exercise their rights.
We maintain a SOC 2 Type II attestation and will make our then-current report available to you under confidentiality on reasonable request, for the scope and period stated in that report.
To make a request related to personal data or for further information, please contact us at support@approveit.today. Where we act as controller, we will respond to verifiable requests relating to personal data within the time required by applicable law. Where we act as processor, we will refer the request to you and assist you in responding. We may need to verify your identity before processing your request.
We will maintain an information security program that includes the technical and organizational measures set out in Exhibit 3 to our Data Processing Addendum, and will not materially reduce the overall level of protection those measures provide during your subscription term. You are responsible for configuring the Approveit Service and managing user permissions appropriately for your data, for the security of your account credentials and those of your users, and for notifying us promptly at support@approveit.today of any suspected unauthorized access to your workspace.
Your subscription level, fees and term are those stated at checkout or in your order form. You may only use the Approveit Service within the limits of your subscription level. You may upgrade your subscription level.
Your subscription level, fees and term are those stated at checkout or in your order form. You may only use the Approveit Service within the limits of your subscription level. You may upgrade your subscription level.
6.1 Purchase of Paid Subscriptions
6.1 Purchase of Paid Subscriptions
To purchase a Paid Subscription to the Approveit Service, you will be required to select a subscription level and provide accurate information regarding your credit card or other payment instrument. You agree to our third-party service providers, including Stripe, storing and using your payment card information for the purpose of processing the payment.
Where you purchase an annual subscription, we may agree to invoice you instead of charging a payment instrument. Invoiced amounts are due within 30 days of the invoice date unless we agree otherwise in writing.
You agree to pay Approveit all amounts specified in the applicable subscription plan in accordance with the Agreement. By providing your payment instrument details, you authorize Approveit or companies who work on Approveit’s behalf, such as payment processors, to bill your payment instrument in advance for the relevant subscription fee on the date you purchase a Paid Subscription (the “Initial Billing Date”) and on each monthly or annual anniversary of the Initial Billing Date (the “Subsequent Billing Dates”), together the “Billing Dates”. Where we invoice you instead of charging a payment instrument, the Initial Billing Date is the start date of the subscription term stated on the invoice and each Subsequent Billing Date is the corresponding anniversary.
The relevant subscription fees: shall be payable in US dollars; are non-refundable except as expressly provided in clause 7 (Money-Back Guarantee); and are exclusive of all taxes. You are responsible for all taxes, levies and duties associated with your fees, other than taxes on our net income, and will pay them or reimburse us where we are required to collect or pay them. All amounts payable to us are payable in full without deduction or withholding. If you are required by law to withhold any amount, you will increase the sum payable so that we receive the full amount invoiced.
If an amount is not paid when due and remains unpaid 10 days after the due date, and without prejudice to any of our other rights and remedies, we may, without liability to you, suspend your access to all or part of the Approveit Services and we shall be under no obligation to provide any or all of the Approveit Services while the amount remains outstanding. Interest shall accrue on a daily basis on overdue amounts at the lesser of 1.5% per month and the maximum rate permitted by applicable law, commencing on the due date and continuing until fully paid, whether before or after judgment.
If you dispute any charge, you must notify Approveit within thirty (30) days after the relevant Billing Date or, for invoiced amounts, within thirty (30) days after the invoice date. We reserve the right to change our prices for Paid Subscriptions in the future. Price changes for existing subscriptions will take effect at the start of the next subscription period following the date of the price change. If we do change prices, we will provide you with at least 30 days’ notice of the change on our website and in an email to you. Your continued use of the Approveit Service after the price change becomes effective constitutes your agreement to pay the new price.
Your Paid Subscription will automatically renew at the end of every month or year
(as applicable, depending on your chosen subscription plan) after the Billing Date, unless you cancel your Paid Subscription in accordance with clause 6.4.
Your Paid Subscription will automatically renew at the end of each subscription period for a further period of one month (for monthly plans) or one year (for annual and multi-year plans), unless your order form states otherwise, and unless you cancel in accordance with clause 6.4, or either party gives written notice of non-renewal before the end of the then-current subscription period, which for annual and multi-year subscriptions must be at least 30 days before that date.
Each renewal is at our then-current rates for your plan, unless different renewal fees are stated in an order form or otherwise agreed between us in writing before the renewal date. Where our rates have increased, we will give you notice as set out in clause 6.1 before the increase takes effect.
As a courtesy we aim to send a renewal reminder to the email address on your account before each annual renewal; failure to send a reminder does not affect the renewal.
Your Paid Subscription will automatically renew at the end of every month or year
(as applicable, depending on your chosen subscription plan) after the Billing Date, unless you cancel your Paid Subscription in accordance with clause 6.4.
Your Paid Subscription will automatically renew at the end of each subscription period for a further period of one month (for monthly plans) or one year (for annual and multi-year plans), unless your order form states otherwise, and unless you cancel in accordance with clause 6.4, or either party gives written notice of non-renewal before the end of the then-current subscription period, which for annual and multi-year subscriptions must be at least 30 days before that date.
Each renewal is at our then-current rates for your plan, unless different renewal fees are stated in an order form or otherwise agreed between us in writing before the renewal date. Where our rates have increased, we will give you notice as set out in clause 6.1 before the increase takes effect.
As a courtesy we aim to send a renewal reminder to the email address on your account before each annual renewal; failure to send a reminder does not affect the renewal.
6.3 Changes to Level of Paid Subscription
6.3 Changes to Level of Paid Subscription
Where your plan supports it, you may add users, features or capacity directly in the Approveit Service, and we will charge the additional fee at our then-current rates, prorated for the remainder of the then-current subscription period. Otherwise, additional users, features or capacity are added by a quote or order form agreed between us at our then-current rates, and take effect when that quote or order form is accepted. Any reduction in subscription level, user count or features takes effect at the start of your next subscription period, and you must notify us before the renewal date or, for annual and multi-year subscriptions, at least 30 days before it. Fees for the then-current subscription period are not reduced, credited or refunded on a downgrade. We may verify your use against the limits of your subscription level at any time, and if your use exceeds those limits we may require you to purchase additional capacity at our then-current rates.
Where your plan supports it, you may add users, features or capacity directly in the Approveit Service, and we will charge the additional fee at our then-current rates, prorated for the remainder of the then-current subscription period. Otherwise, additional users, features or capacity are added by a quote or order form agreed between us at our then-current rates, and take effect when that quote or order form is accepted. Any reduction in subscription level, user count or features takes effect at the start of your next subscription period, and you must notify us before the renewal date or, for annual and multi-year subscriptions, at least 30 days before it. Fees for the then-current subscription period are not reduced, credited or refunded on a downgrade. We may verify your use against the limits of your subscription level at any time, and if your use exceeds those limits we may require you to purchase additional capacity at our then-current rates.
6.4. Cancellation of Paid Subscription
6.4. Cancellation of Paid Subscription
You may cancel your Paid Subscription in your account settings or by notifying us at support@approveit.today. For monthly subscriptions, cancellation takes effect at the end of the then-current monthly period. For annual and multi-year subscriptions, you must give notice at least 30 days before the renewal date; notice given later takes effect at the end of the following subscription period. On cancellation you will be downgraded to the Free Service. Subject to clause 7, you will not receive a refund for subscription fees paid to us.
This clause applies only to a Paid Subscription purchased online through our self-service checkout on a monthly plan. It does not apply to any subscription purchased under an order form, quote, invoice or negotiated agreement, or to any annual or multi-year plan.
You may request a refund from Approveit by contacting us at support@approveit.today within thirty (30) days after the date the subscription was initially purchased if the subject Paid Subscription is the first Paid Subscription for the Approveit Services you have purchased, including under a different Approveit Account. Where we issue a refund under this clause, your Paid Subscription terminates on the date of the refund and you will be downgraded to the Free Service.
This clause applies only to a Paid Subscription purchased online through our self-service checkout on a monthly plan. It does not apply to any subscription purchased under an order form, quote, invoice or negotiated agreement, or to any annual or multi-year plan.
You may request a refund from Approveit by contacting us at support@approveit.today within thirty (30) days after the date the subscription was initially purchased if the subject Paid Subscription is the first Paid Subscription for the Approveit Services you have purchased, including under a different Approveit Account. Where we issue a refund under this clause, your Paid Subscription terminates on the date of the refund and you will be downgraded to the Free Service.
“Customer Data” means all data, content, files and information that you or your users submit to, or that is generated for you in, the Approveit Service, including approval requests, attachments, comments, workflow configurations and associated metadata. Output is Customer Data. As between you and Approveit, you own all right, title and interest in Customer Data. You grant us a non-exclusive, worldwide license to host, copy, transmit, display and process Customer Data solely to provide, secure and support the Approveit Service and as otherwise permitted by the Agreement.
We are the owner or the licensee of all intellectual property rights in the Approveit Service and in the material published on it. We grant you a limited, non-exclusive, non-transferable, non-sublicensable right, during your subscription term, to access and use the Approveit Service for your internal business purposes within the limits of the subscription level you have purchased. You may permit your employees, contractors and affiliates to use the Approveit Service as authorized users, provided that all such use counts towards the limits of your subscription level and is solely for your internal business purposes, and you are responsible for their acts, omissions and compliance with the Agreement. This license terminates when the Agreement terminates in accordance with clause 12.
We may collect and generate data derived from the operation of, and from your and your users’ use of, the Approveit Service in aggregated and de-identified form that does not identify you, your users or any individual (“Usage Data”). As between the parties we own all Usage Data, and may use and retain it during and after the term for any lawful business purpose, including to operate, secure, support, benchmark, improve and develop our products and services and to publish aggregated statistics and research, provided we do not disclose Usage Data in a form that identifies you, any user or any individual. Nothing in this paragraph permits us to use Customer Data to train or fine-tune generative AI models, which remains prohibited under clause 2.1(d).
You must not, and must not permit anyone else to: reverse engineer, decompile or disassemble the Approveit Service; copy, modify or create derivative works of it; resell, sublicense, rent, time-share or operate it as a service bureau for a third party; publish benchmarks or performance results; or use it to build a competing product or service. The Agreement does not transfer any of Approveit’s or any of Approveit’s licensors’ intellectual property to you. Title to such intellectual property will remain solely with Approveit or Approveit’s licensors. All Approveit trademarks, service marks, trade names, logos, domain names, and any other features of the Approveit brand are the sole property of Approveit. Your use of the Approveit Service grants you no right or license to reproduce or otherwise use any of them.
Ownership of Output generated by AI Features is governed by clause 2.1(c).
This clause applies only to a Paid Subscription purchased online through our self-service checkout on a monthly plan. It does not apply to any subscription purchased under an order form, quote, invoice or negotiated agreement, or to any annual or multi-year plan.
You may request a refund from Approveit by contacting us at support@approveit.today within thirty (30) days after the date the subscription was initially purchased if the subject Paid Subscription is the first Paid Subscription for the Approveit Services you have purchased, including under a different Approveit Account. Where we issue a refund under this clause, your Paid Subscription terminates on the date of the refund and you will be downgraded to the Free Service.
“Customer Data” means all data, content, files and information that you or your users submit to, or that is generated for you in, the Approveit Service, including approval requests, attachments, comments, workflow configurations and associated metadata. Output is Customer Data. As between you and Approveit, you own all right, title and interest in Customer Data. You grant us a non-exclusive, worldwide license to host, copy, transmit, display and process Customer Data solely to provide, secure and support the Approveit Service and as otherwise permitted by the Agreement.
We are the owner or the licensee of all intellectual property rights in the Approveit Service and in the material published on it. We grant you a limited, non-exclusive, non-transferable, non-sublicensable right, during your subscription term, to access and use the Approveit Service for your internal business purposes within the limits of the subscription level you have purchased. You may permit your employees, contractors and affiliates to use the Approveit Service as authorized users, provided that all such use counts towards the limits of your subscription level and is solely for your internal business purposes, and you are responsible for their acts, omissions and compliance with the Agreement. This license terminates when the Agreement terminates in accordance with clause 12.
We may collect and generate data derived from the operation of, and from your and your users’ use of, the Approveit Service in aggregated and de-identified form that does not identify you, your users or any individual (“Usage Data”). As between the parties we own all Usage Data, and may use and retain it during and after the term for any lawful business purpose, including to operate, secure, support, benchmark, improve and develop our products and services and to publish aggregated statistics and research, provided we do not disclose Usage Data in a form that identifies you, any user or any individual. Nothing in this paragraph permits us to use Customer Data to train or fine-tune generative AI models, which remains prohibited under clause 2.1(d).
You must not, and must not permit anyone else to: reverse engineer, decompile or disassemble the Approveit Service; copy, modify or create derivative works of it; resell, sublicense, rent, time-share or operate it as a service bureau for a third party; publish benchmarks or performance results; or use it to build a competing product or service. The Agreement does not transfer any of Approveit’s or any of Approveit’s licensors’ intellectual property to you. Title to such intellectual property will remain solely with Approveit or Approveit’s licensors. All Approveit trademarks, service marks, trade names, logos, domain names, and any other features of the Approveit brand are the sole property of Approveit. Your use of the Approveit Service grants you no right or license to reproduce or otherwise use any of them.
Ownership of Output generated by AI Features is governed by clause 2.1(c).
Approval requests by you and your team members from a web application, Slack application or Microsoft Teams application using the Approveit Service may contain proprietary and confidential information. By using the Approveit Services, you grant us the right to transmit and store the information contained in the approval requests for the purpose of providing the Approveit Services, and you warrant that you have provided all notices and have all rights and lawful bases necessary for us to process the content of approval requests as contemplated by the Agreement.
Where the AI Assistant is available to your workspace, or you connect an AI Client, you further warrant that you have informed your team members that the content of approval requests may be transmitted to our AI model provider or to that AI Client, as described in clauses 2.1 and 2.2 and in our Privacy Policy.
You warrant that you own, or have all necessary rights in, all intellectual property rights in the approval requests and that our use of them as contemplated by the Agreement does not violate the terms of the Agreement, applicable law, or the intellectual property rights of others.
The Approveit Service may contain links to other independent third-party websites (“Third-party Sites”), and may be connected by you to third-party AI Clients under clause 2.2. Third-party Sites and AI Clients are not under our control, and we are not responsible for and do not endorse their content, security or their privacy policies (if any). You will need to make your own independent judgment regarding your interaction with any Third-party Site or AI Client, including the purchase and use of any products or services accessible through them.
We may change these Terms and our Data Processing Addendum at any time. We will notify you of any change by posting the updated version on our website and, where the change is material, by email to the address on your account at least 30 days before it takes effect. Material changes include a change to clause 2.1 or 2.2 and a change of AI model provider. Changes to our sub-processors are notified, and may be objected to, in accordance with section 6 of our Data Processing Addendum. Your continued use of or access to the Approveit Service after a change takes effect constitutes acceptance of it.
A change that materially reduces your rights or our obligations will not apply to you until the start of your next subscription period. This paragraph does not apply to changes we make to comply with law, regulation or an order of a court or regulator, or to address a security risk, which take effect on the date stated in the notice, or to a change of AI model provider or sub-processor, which takes effect in accordance with clause 2.1(f) and section 6 of our Data Processing Addendum.
Approveit may terminate the Agreement by contacting you at your email address on record if: (a) you commit a material breach of the Agreement and, where that breach is capable of being remedied, fail to remedy it within 30 days of our written notice describing it; or (b) you commit a material breach that is not capable of remedy.
We may terminate the Free Service, or any Free Service account that has had no activity for 90 days, at any time on notice.
Where we reasonably believe that your use of the Approveit Service presents a security risk to us, to our other customers or to a third party, or that it breaches clause 15, we may suspend the affected access immediately and without notice while we investigate. We will tell you why as soon as we reasonably can, and will restore access promptly if the concern is resolved.
You may terminate the Agreement by cancelling your Paid Subscription in accordance with clause 6.4 and ceasing use of the Approveit Service. You may also terminate the Agreement on written notice if we commit a material breach of it and fail to remedy that breach within 30 days of your written notice describing it. Either party may terminate the Agreement immediately on written notice if the other becomes insolvent, enters liquidation or administration, or makes an assignment for the benefit of creditors. Where you terminate for our uncured material breach, your subscription ends on the date of termination and fees already paid are non-refundable.
On termination of the Agreement by any party and for any reason, all rights granted to you under the Agreement shall cease, and you must immediately cease all activities authorized by the Agreement, including your use of the Approveit Service. Any MCP connections you have authorized will be revoked. We will for 30 days after termination make the Approveit Service’s export functionality available to you in read-only form so that you may retrieve your Customer Data. We retain Customer Data after termination until you ask us to delete it, and we may delete it at our discretion at any time from 90 days after termination, as set out in section 7 of our Data Processing Addendum.
Personal data for which we are the controller, such as billing records, is retained as described in our Privacy Policy.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APPROVEIT SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. APPROVEIT HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. APPROVEIT DOES NOT WARRANT THAT THE APPROVEIT SERVICE WILL BE COMPLETE, ACCURATE, RELIABLE, TIMELY, SECURE, ERROR-FREE, OR THAT ACCESS THERETO WILL BE CONTINUOUS OR UNINTERRUPTED. WITHOUT LIMITING THE FOREGOING, APPROVEIT GIVES NO WARRANTY OF ANY KIND IN RESPECT OF OUTPUT, AS SET OUT IN CLAUSE 2.1(b), OR IN RESPECT OF ANY AI CLIENT. YOU UNDERSTAND THAT YOU ARE USING THE APPROVEIT SERVICE AT YOUR OWN DISCRETION AND RISK.
Nothing in this clause limits or excludes our obligations under clause 5.1 (Security), clause 20 (Confidentiality), our Data Processing Addendum including the technical and organizational measures set out in Exhibit 3 to that Addendum, or the commitments in clause 2 regarding continuity of core functionality and notice of discontinuation. The times in clause 18 are targets and are not warranties. For the avoidance of doubt, this paragraph does not affect clause 14, and the limitations and exclusions in clause 14 apply in full to all obligations referred to in it.
The provisions in this clause do not affect your statutory or mandatory rights which cannot be excluded by applicable law.
To the extent permitted by law, Approveit’s total liability arising out of or related to the Agreement, whether in contract, tort or otherwise, will not exceed the greater of US$100 and the amount paid or payable by you under the Agreement in the 12-month period preceding the first event giving rise to the claim. This limit applies in aggregate across all claims and is not a per-incident limit.
In no event will either party be liable for any loss of profits, revenue, business, goodwill or anticipated savings, or any loss or corruption of data, in each case whether direct or indirect, or for any indirect, special, incidental, consequential, exemplary or punitive damages, whether or not that party was advised of the possibility of such damages.
Nothing in this clause limits or excludes your obligation to pay fees when due, your obligations under clause 16.1, or your liability for breach of clause 8, clause 15 or clause 20.
To the extent permitted by law, we are not liable for any decision made or action taken in reliance on Output, or by or through an AI Client.
Our affiliates, officers, employees, contractors and suppliers have no personal liability to you in connection with the Agreement and may rely on this clause.
Any claim arising out of or related to the Agreement must be brought within 12 months after the date on which the claim arose, after which it is permanently barred, except where a longer period is required by applicable law.
Nothing in this clause excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by applicable law.
To the extent permitted by law, Approveit’s total liability arising out of or related to the Agreement, whether in contract, tort or otherwise, will not exceed the greater of US$100 and the amount paid or payable by you under the Agreement in the 12-month period preceding the first event giving rise to the claim. This limit applies in aggregate across all claims and is not a per-incident limit.
In no event will either party be liable for any loss of profits, revenue, business, goodwill or anticipated savings, or any loss or corruption of data, in each case whether direct or indirect, or for any indirect, special, incidental, consequential, exemplary or punitive damages, whether or not that party was advised of the possibility of such damages.
Nothing in this clause limits or excludes your obligation to pay fees when due, your obligations under clause 16.1, or your liability for breach of clause 8, clause 15 or clause 20.
To the extent permitted by law, we are not liable for any decision made or action taken in reliance on Output, or by or through an AI Client.
Our affiliates, officers, employees, contractors and suppliers have no personal liability to you in connection with the Agreement and may rely on this clause.
Any claim arising out of or related to the Agreement must be brought within 12 months after the date on which the claim arose, after which it is permanently barred, except where a longer period is required by applicable law.
Nothing in this clause excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by applicable law.
General Representation and Warranty
General Representation and Warranty
You represent and warrant that:
• You will comply with the Slack and Microsoft Teams Terms of Service at all times;
• You will provide us with accurate information (where required);
• You will not rely on the Approveit Service where a delay or failure could result in death, personal injury, or serious environmental or physical damage, including in the operation of medical devices, emergency response systems, aircraft or other life-critical systems;
• You will not use the Approveit Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the Agreement, or act fraudulently or maliciously, for example by hacking into or inserting malicious code, including viruses, or harmful data, into the Approveit Service;
• You will not infringe our intellectual property rights or those of any third party in relation to your use of the Approveit Service;
• You will not use the Approveit Service to store or transmit material that is unlawful, defamatory, harassing, obscene or infringing, to impersonate any person or misrepresent your affiliation with any person, or to send unsolicited commercial messages;
• You will not use the Approveit Service in a way that could damage, disable, overburden, impair, or compromise our systems or security or interfere with other users;
• You will not collect or harvest any information or data from any content or our systems or attempt to decipher any transmissions to or from the servers running the Approveit Service;
• Unless we have agreed otherwise in writing, you will not submit to the Approveit Service any special categories of personal data under Article 9 of the GDPR, protected health information subject to HIPAA, full payment card numbers, or government identification numbers (together, “restricted data”). You are responsible for any restricted data you submit, and we have no liability arising from its submission.
• You will comply with the Slack and Microsoft Teams Terms of Service at all times;
• You will provide us with accurate information (where required);
• You will not rely on the Approveit Service where a delay or failure could result in death, personal injury, or serious environmental or physical damage, including in the operation of medical devices, emergency response systems, aircraft or other life-critical systems;
• You will not use the Approveit Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the Agreement, or act fraudulently or maliciously, for example by hacking into or inserting malicious code, including viruses, or harmful data, into the Approveit Service;
• You will not infringe our intellectual property rights or those of any third party in relation to your use of the Approveit Service;
• You will not use the Approveit Service to store or transmit material that is unlawful, defamatory, harassing, obscene or infringing, to impersonate any person or misrepresent your affiliation with any person, or to send unsolicited commercial messages;
• You will not use the Approveit Service in a way that could damage, disable, overburden, impair, or compromise our systems or security or interfere with other users;
• You will not collect or harvest any information or data from any content or our systems or attempt to decipher any transmissions to or from the servers running the Approveit Service;
• Unless we have agreed otherwise in writing, you will not submit to the Approveit Service any special categories of personal data under Article 9 of the GDPR, protected health information subject to HIPAA, full payment card numbers, or government identification numbers (together, “restricted data”). You are responsible for any restricted data you submit, and we have no liability arising from its submission.
In relation to AI Features and the MCP Server, you further represent and warrant that:
• You will not use AI Features or the MCP Server to develop, train, fine-tune or improve any machine learning model or competing product, or to attempt to discover the underlying models, prompts, weights or architecture;
• You will not attempt to circumvent, manipulate or defeat any safety, filtering or rate-limiting measure applied to AI Features, including by prompt injection or by instructing the model to disregard its constraints;
• You will comply with the then-current acceptable use policy published by our AI model provider, which is identified in Exhibit 2A of our Data Processing Addendum, and you will not use AI Features to generate unlawful, deceptive or harmful content, or present Output as created by a person where doing so would be misleading;
• You will not use AI Features or the MCP Server to make a decision that produces a legal or similarly significant effect on an individual without meaningful human review of that decision.
• You will not use AI Features or the MCP Server to develop, train, fine-tune or improve any machine learning model or competing product, or to attempt to discover the underlying models, prompts, weights or architecture;
• You will not attempt to circumvent, manipulate or defeat any safety, filtering or rate-limiting measure applied to AI Features, including by prompt injection or by instructing the model to disregard its constraints;
• You will comply with the then-current acceptable use policy published by our AI model provider, which is identified in Exhibit 2A of our Data Processing Addendum, and you will not use AI Features to generate unlawful, deceptive or harmful content, or present Output as created by a person where doing so would be misleading;
• You will not use AI Features or the MCP Server to make a decision that produces a legal or similarly significant effect on an individual without meaningful human review of that decision.
Breach of this clause is a material breach of the Agreement, and we may suspend or terminate your access in accordance with clause 12. Where the breach is not capable of remedy, or where it presents a security or legal risk, we may terminate immediately on notice.
You agree to defend, indemnify and hold harmless Approveit and its respective directors, officers, employees, and agents from and against any and all third-party claims and expenses, including reasonable attorneys’ fees, arising out of Customer Data, use of the Approveit Service by you or your users in breach of the Agreement or applicable law, any AI Client you connect, or your breach of clause 15.
We will indemnify you against damages finally awarded against you by a court of competent jurisdiction, and amounts agreed by us in settlement, on any third-party claim alleging that the Approveit Service, when used in accordance with the Agreement, infringes that third party’s patent, copyright, trademark or trade secret rights, and will reimburse your reasonable external legal costs of defending that claim where we have approved them in advance in writing. We have no obligation to assume or fund your defence. This obligation does not apply to a claim arising from: Customer Data or any material you supply; Output, or any use of or reliance on Output; your modification of the Approveit Service; use of the Approveit Service in combination with anything we did not supply, where the claim would not have arisen without that combination; or your continued use after we have notified you to stop. If the Approveit Service becomes, or we believe it may become, the subject of such a claim, we may at our option procure the right for you to continue using it, modify or replace it so that it is non-infringing, or terminate the affected subscription on written notice. Our obligations under this clause 16.2 are subject to the limitation in clause 14, and this clause states your sole and exclusive remedy, and our entire liability, for any claim that the Approveit Service infringes the intellectual property rights of a third party.
A party seeking indemnity must notify the other promptly in writing and provide reasonable cooperation at the indemnifying party’s expense. Subject to the last sentence of this clause, where the indemnifying party elects to assume the defence, it has sole control of the defence and settlement, provided that no settlement imposing a non-financial obligation on the indemnified party is made without its consent, and its obligation to reimburse separate legal costs ends on that election. Clause 16.2 governs whether we assume the defence. For claims under clause 16.1, we may control the defence with counsel of our choice at your expense, and you will not settle any such claim without our prior written consent.
The Agreement, and any non-contractual obligations arising out of it, are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Each party submits to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information. Each party irrevocably waives any right to trial by jury in any proceeding arising out of or relating to the Agreement. Each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any class, collective or representative proceeding.
The Agreement, and any non-contractual obligations arising out of it, are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Each party submits to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information. Each party irrevocably waives any right to trial by jury in any proceeding arising out of or relating to the Agreement. Each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any class, collective or representative proceeding.
Throughout your subscription term, we will provide you with access to our troubleshooting support, also known as “Customer Support Services”. Our Customer Support and Maintenance Policy, set out below, governs all Customer Support Services. If you require Customer Support Services, you can request help via our website, the Approveit Service, email (support@approveit.today), or through a designated channel in Slack or Microsoft Teams where your plan includes one.
Customer Support Services include: assisting in utilizing the Approveit Service, including addressing general, short-term inquiries concerning the documented features and functionality of the Approveit Service; endeavoring in good faith to respond to and resolve reproducible failures of the software; and making software updates available as we release them.
Customer Support Services do not include: supporting products or services (software or hardware) that are not part of the Approveit Service; on-site dispatch of our personnel; performance of any other professional, implementation, configuration, customization, consulting or advisory services, or onboarding beyond the personal onboarding stated in the table below; or data management, including data creation, update, and deletion, other than deletion we carry out under our Data Processing Addendum. You are required to furnish all requested information and support as part of our provision of Customer Support Services.
Customer Support and Maintenance Policy
Customer Support and Maintenance Policy
Target first response time
Target fix time, critical
*Critical bugs: business halting without an acceptable workaround, or an imminent threat to key business or upcoming business milestones posing financial risk.
**High priority bug: significant impact on key business with a workaround, or significant impact on non-key business with no workaround.
***Low priority bug: moderate impact on non-key business with a workaround, or no impact on business.
Email
Support Chat
Designated channel in Slack/ Microsoft Teams
Zoom calls upon request
Email
Support Chat
Designated channel in Slack/ Microsoft Teams
Zoom calls upon request
Email
Support Chat
Designated channel in Slack/ Microsoft Teams
Zoom calls upon request
Target first response time
Target first response time
Target fix time, critical
Target fix time, critical
We classify reported issues using the following definitions:
*Critical: business halting without an acceptable workaround, or an imminent threat to key business or upcoming business milestones posing financial risk.
**High: significant impact on key business with a workaround, or significant impact on non-key business with no workaround.
***Low: moderate impact on non-key business with a workaround, or no impact on business.
We classify reported issues using the following definitions:
*Critical: business halting without an acceptable workaround, or an imminent threat to key business or upcoming business milestones posing financial risk.
**High: significant impact on key business with a workaround, or significant impact on non-key business with no workaround.
***Low: moderate impact on non-key business with a workaround, or no impact on business.
The Agreement constitutes the entire agreement between Approveit and you concerning the Approveit Service and supersedes any prior agreement or understanding on that subject. If there is a conflict, the following order of precedence applies: (a) a separate written agreement, other than an order form or a document described in the last sentence of this paragraph, that is signed by an authorized officer of Approveit and which the Agreement does not supersede; (b) our Data Processing Addendum, in respect of the processing of personal data; (c) an order form, as to fees, subscription level, quantities and term only; and (d) these Terms. Any purchase order, vendor portal, supplier registration or similar document you issue or ask us to accept, including any terms it contains or links to, is for your administrative convenience only and has no effect on the Agreement, including as to fees, even if we accept or sign it.
Clauses 2.1(b), 2.1(c), 2.2(b), 2.2(c), 5.1 (for as long as we hold Customer Data), 8, 9, 12, 13, 14, 16, 17, 19, 20 and 21, any accrued payment obligations, and any other provision that by its nature is intended to survive, survive termination or expiry of the Agreement.
Notices to you are given by email to the address on your account and are deemed received on the day sent. Notices to us must be sent to support@approveit.today and are deemed received on the next business day.
You represent that you are not located in, and are not a national or resident of, a country subject to comprehensive US sanctions, and that you are not on any US government restricted-party list. You will not export or make the Approveit Service available in breach of applicable export control or sanctions laws. The Approveit Service is commercial computer software. If you are a US government entity, it is licensed to you with only the rights set out in the Agreement, in accordance with FAR 12.212 and DFARS 227.7202, as applicable.
If you provide us with feedback or suggestions about the Approveit Service, you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable and sublicensable license to use, modify and incorporate them into our products and services for any purpose, without obligation to you.
During the term of the Agreement you grant us a non-exclusive, royalty-free right to use your name and logo on our website and in our sales and marketing materials to identify you as a customer of Approveit, in accordance with any trademark usage guidelines you give us in writing. You may withdraw this right at any time by emailing support@approveit.today, after which we will cease that use on our website promptly and in other materials as they are next updated.
The Free Service, and any feature we label as beta, preview or early access (“Beta Features”), are provided as is, may be modified, limited or discontinued at any time, are not covered by clause 16.2, and our total liability in respect of them will not exceed US$100. Beta Features are not covered by the targets in clause 18.
The Agreement is between you and us and is not intended to grant rights, including the right to enforce any of its terms, to any other person, except that the persons referred to in clauses 14 and 16.1 may rely on those clauses. Any failure or delay by us to enforce the Agreement or any provision thereof shall not waive our right to do so.
Neither party may assign or transfer the Agreement without the other’s prior written consent, which shall not be unreasonably withheld, except that either party may assign the Agreement in its entirety, without consent, to an affiliate or in connection with a merger, acquisition, corporate reorganization or sale of all or substantially all of its assets, and we may also assign it without consent to the acquirer of the business or assets to which the Agreement relates. Any attempted assignment in breach of this clause is void.
Each of the terms and conditions of the Agreement operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect and will be construed as far as possible to give effect to the parties’ intentions as originally expressed in the Agreement.
Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Data is your Confidential Information. The pricing and non-public terms of the Agreement are our Confidential Information. Each party will use the other’s Confidential Information only to perform its obligations and exercise its rights under the Agreement, will protect it with at least the degree of care it uses for its own confidential information and no less than reasonable care, and will disclose it only to its and its affiliates’ employees, contractors, sub-processors, professional advisers, and actual or prospective investors, lenders and acquirers, in each case who need to know it and are bound by confidentiality obligations no less protective than these. We will disclose Customer Data only to our personnel, contractors and sub-processors who need it to provide the Approveit Service, as permitted by our Data Processing Addendum, or as you direct, including to an AI Client you connect.
These obligations do not apply to information that is or becomes public through no fault of the recipient, was known to the recipient without restriction before disclosure, is received from a third party without restriction, or is independently developed without use of the Confidential Information. A party may disclose Confidential Information where required by law or a regulator, provided that, where lawful, it gives the other party prompt notice and reasonable assistance in seeking protective treatment.
These obligations continue for three years after termination of the Agreement, and indefinitely in respect of Customer Data and trade secrets.
Neither party is liable for any delay or failure to perform its obligations, other than an obligation to pay, caused by an event beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, epidemic, strike, failure of a public telecommunications network or utility, an outage of a third-party cloud provider, or an act of government. The affected party will notify the other as soon as reasonably practicable and will use reasonable efforts to resume performance. If the event continues for more than 30 consecutive days, either party may terminate the affected subscription on written notice. Fees already paid are non-refundable.
If you have any questions, comments, or requests regarding the Agreement, please email support@approveit.today or write to Approveit, Inc., 455 Valencia Street, San Francisco, CA 94103, USA.
